L-06: Leading Through Change
Part of the Leadership Series (C1)
Objective:
Communicate change in a way that builds understanding, buy-in, and trust – clear in content, empathetic in tone, and consistent in delivery.
Key Language Areas
📣 Framing Change Positively
Emphasise purpose, vision, and “why now” – focus on opportunities, not just measures.
🤝 Managing Resistance with Empathy
Acknowledge concerns, use empathetic language, and highlight next safe steps.
🧭 Clarifying Steps, Timeline & Impact
Define who does what by when, outline impacts, and make dependencies visible.
📖 Storytelling for Transformation
Build a narrative: starting point → turning point → vision → next steps.
Typical Course Activities
🗣 Mini Change Presentation
Communicate a change announcement using Why/What/How/When plus support options.
🧩 Addressing Objections
Simulate a team meeting: gather questions, clarify issues, and make clear commitments.
✉️ Writing a Leadership Update
Draft a leadership message explaining rationale, timeline, milestones, and expectations.
Ideal for C1 participants who want to communicate organisational change clearly, empathetically, and credibly.