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Privacy

[ Privacy Policy ]

Privacy notice of ELOQUIA GmbH

Thank you for your interest in our company and our services. The protection of your personal data is important to us. Below we provide detailed information about the nature, scope and purpose of the processing of personal data in connection with the use of our website www.eloquia.com, as well as about the rights to which you are entitled.

This is an English translation provided for your convenience. In the event of any discrepancy, the German version of this privacy notice shall prevail.

1. Name and address of the controller

The controller within the meaning of the General Data Protection Regulation (GDPR), other data protection laws applicable in the member states of the European Union and other provisions of a data protection nature is:

ELOQUIA GmbH
Kaiserstraße 10
60311 Frankfurt am Main, Germany
Phone: +49 (0)69 23 00 20
Website: www.eloquia.com
E-mail: info@eloquia.com

2. Name and address of the data protection officer

The data protection officer of the controller is:

Mr Jens Engelhardt, Attorney at Law, and as his deputy Prof. Sven Kolja Braune, Attorney at Law
c/o Notos Xperts GmbH
Heidelberger Str. 6
64283 Darmstadt, Germany
E-mail: datenschutz@notos-xperts.de

Any data subject may contact our data protection officer directly at any time with any questions or suggestions concerning data protection.

3. Definitions

This privacy notice is based on the terms used in the GDPR. It is intended to be easy to read and understand. To this end, we explain the most important terms used in advance:

3.1 Personal data

Personal data means any information relating to an identified or identifiable natural person (the “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to that person.

3.2 Data subject

A data subject is any identified or identifiable natural person whose personal data is processed by the controller.

3.3 Processing

Processing means any operation performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, restriction, erasure or destruction.

3.4 Controller

The controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

3.5 Processor

A processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

3.6 Recipient and third party

A recipient is a body to which personal data is disclosed. A third party is any person or body other than the data subject, the controller, the processor and the persons authorised to process the data under the direct authority of the controller or processor.

3.7 Consent

Consent is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.

4. General information on data processing

Data protection, data security and confidentiality are a high priority for ELOQUIA GmbH. The lasting protection of your personal data, your company data and your trade secrets is particularly important to us.

In principle, you can visit our website without providing any personal information. However, if you wish to use our services via our website (e.g. via a form or the online booking system), it may be necessary to provide personal data. As a rule, we use the data you provide exclusively for our own purposes, namely to provide our website and to initiate, carry out and process the services offered, and we do not pass this data on to outside third parties unless there is a legal or official obligation to do so. In all other cases, we obtain your separate consent.

Your personal data is processed in accordance with the requirements of the GDPR and the country-specific data protection provisions applicable to ELOQUIA GmbH. We have implemented technical and organisational measures to ensure an appropriate level of protection. Nevertheless, internet-based data transmissions can have security gaps in principle, so that absolute protection cannot be guaranteed.

Our website is hosted on a server located in Germany. A data processing agreement pursuant to Art. 28 GDPR is in place with our hosting provider.

5. Provision of the website and creation of log files

Each time our website is accessed, our system automatically collects data and information from the accessing device. This may include: (1) the browser type and version used, (2) the operating system of the accessing system, (3) the website from which access is made (referrer), (4) the sub-pages accessed, (5) the date and time of access, (6) the IP address, (7) the internet service provider of the accessing system and (8) similar data that serves to avert danger in the event of attacks on our systems.

This data is stored in our server log files. This data is not merged with other personal data. The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in the correct delivery and in ensuring the stability and security of our website. The log files are deleted as soon as they are no longer required to achieve the purpose of their collection, but at the latest after seven days. Storage beyond this is possible; in this case, the IP addresses are deleted or altered so that the accessing client can no longer be identified.

6. Cookies and consent management

Our website uses cookies and comparable technologies (e.g. the browser’s local storage) only to a limited extent. Cookies are small text files that are stored on your device and assigned to your browser; they do no harm to your device and contain no viruses.

Technically necessary storage: To save your choice in our cookie notice (consent or refusal), we store corresponding information in your browser’s local storage. This storage is technically necessary so that the notice does not reappear on every page view; it is based on Section 25(2) TDDDG (technically necessary) or Art. 6(1)(f) GDPR.

Services requiring consent: External services that are not strictly necessary for the operation of the website (in particular Google Tag Manager / Google analytics services and our live chat – see sections 10 and 11) are only loaded after you have actively consented via our cookie notice. The legal basis in this respect is Section 25(1) TDDDG and Art. 6(1)(a) GDPR (consent). These services are not executed before consent is given.

You can withdraw or change your consent at any time with effect for the future by clicking “Cookie settings” in the footer of the website. In addition, you can prevent or restrict the storage of cookies via your browser settings and delete cookies that have already been stored. If cookies are disabled, you may not be able to use all functions of the website to their full extent.

7. Contact via form and e-mail

We provide forms on our website for electronic contact. If you use this option, the data entered in the input mask is transmitted to us and stored in order to process your enquiry. For the general contact form, this includes in particular:

  • Form of address
  • Name (mandatory)
  • Company
  • E-mail address (mandatory)
  • Telephone number
  • Your message (mandatory)

The form is transmitted to our server in encrypted form (HTTPS) and forwarded from there as an e-mail to the responsible department of ELOQUIA GmbH. To protect against automated misuse (spam), we use a technical procedure that does not carry out any additional tracking. Alternatively, you can contact us directly by e-mail; in this case, the personal data transmitted with the e-mail will be stored.

The legal basis for processing is Art. 6(1)(b) GDPR if your enquiry is aimed at concluding or performing a contract, and otherwise Art. 6(1)(f) GDPR (legitimate interest in responding to your enquiry). The data is not passed on to third parties; it is used exclusively to process the conversation. The data is deleted as soon as the respective enquiry has been conclusively dealt with and no statutory retention obligations (in particular under commercial and tax law) preclude this.

8. Quote and translation enquiries with file upload

To request a translation or interpreting quote, we provide forms through which you can also send us a document to be translated as a file. We process the contact and project details you provide (e.g. name, company, e-mail, telephone, source and target language, details of the assignment) as well as the file you upload and its content.

Transmission takes place in encrypted form (HTTPS) to our server operated in Germany and is forwarded to the responsible department of ELOQUIA GmbH (translation@eloquia.com). Your documents are treated confidentially and used exclusively for the purpose of preparing a quote and – if you place an order – for carrying out the assignment. The legal basis is Art. 6(1)(b) GDPR (performance of pre-contractual measures or of a contract). The data is deleted as soon as it is no longer required for preparing the quote or processing the order and no statutory retention obligations preclude this.

9. Online placement test

We offer a free online placement test on our website that allows you to determine your language level. If you have your result sent to you or request a course recommendation, we process the data you provide (e.g. name, e-mail address, telephone number, selected language) as well as the test result determined. Transmission takes place in encrypted form to our server and is forwarded to the responsible department of ELOQUIA GmbH (info@eloquia.com).

The purpose of the processing is to evaluate your language level and to contact you with a tailored course recommendation. The legal basis is Art. 6(1)(a) GDPR (consent by sending the result) or Art. 6(1)(b) GDPR insofar as the processing serves to initiate a contract. The data is deleted as soon as it is no longer required for the stated purpose.

10. Online course booking (SEMCO / semcosoft)

On our website we offer the option of booking language and preparation courses online. For this we use the “SEMCO” software provided by semcosoft GmbH. As part of the booking, the following data in particular is processed:

Contact data: form of address, first name, surname, academic title (if applicable), telephone, mobile number, e-mail address, date of birth (if applicable).

Address and booking data: street, postcode, town/city, country, alternative invoice recipient (if applicable) and comments on the booking.

The processing serves exclusively to carry out the booking and contractual relationship. The legal basis is Art. 6(1)(b) GDPR (performance of a contract). A data processing agreement pursuant to Art. 28 GDPR is in place with the software provider. The data is deleted as soon as it is no longer required to process the contract and no statutory retention obligations preclude this.

11. Google Tag Manager and Google analytics services

To evaluate the use of our website, we use Google Tag Manager – exclusively after your consent (see section 6). The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is a tool that allows us to manage and integrate website tags (including analytics services such as Google Analytics) centrally. Google Tag Manager itself does not create user profiles but can trigger further services that process personal data.

If a web analytics service (e.g. Google Analytics) is integrated via Google Tag Manager, information about your use of our website is collected (e.g. pages accessed, time spent, approximate location based on the – truncated – IP address). Where available, we use IP anonymisation so that your IP address is shortened within the EU/EEA before transmission. This may involve a transfer of data to servers of Google LLC in the USA (see section 14).

The legal basis for this processing is exclusively your consent pursuant to Section 25(1) TDDDG and Art. 6(1)(a) GDPR. You can withdraw your consent at any time with effect for the future via “Cookie settings” in the footer. Further information can be found in Google’s privacy policy at https://policies.google.com/privacy.

12. Live chat

For direct communication with you, we offer a live chat – exclusively after your consent (see section 6). The provider is Text, Inc. or LiveChat, Inc. (“LiveChat”). When you use the chat, the messages and information you enter as well as technical connection data are processed in order to answer your enquiry in real time.

The chat service is only loaded after your consent. The legal basis is Section 25(1) TDDDG and Art. 6(1)(a) GDPR (consent); the subsequent handling of your request is based on Art. 6(1)(b) or (f) GDPR. Use of the service may involve a transfer of data to the USA (see section 14). You can withdraw your consent at any time via “Cookie settings” in the footer.

13. Embedded content and external services

13.1 Google Fonts

To display fonts consistently, we use fonts provided by Google (“Google Fonts”) on this website. When a page is accessed, your browser loads the required fonts from servers of Google Ireland Limited or Google LLC. As a result, Google receives the information that our website has been accessed via your IP address. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in the uniform and appealing presentation of our online offering. Further information can be found at https://policies.google.com/privacy and at https://developers.google.com/fonts/faq.

13.2 Map display via OpenStreetMap

To show our location, we embed a map from the OpenStreetMap service on our “Location and Directions” page. The provider is the OpenStreetMap Foundation (OSMF), St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom. When the map is loaded, your IP address is transmitted to an OpenStreetMap server so that the map content can be delivered to your browser. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in an appealing presentation and easy location of our premises. Data protection information can be found in the OpenStreetMap privacy policy at https://wiki.osmfoundation.org/wiki/Privacy_Policy.

13.3 Links to external map services

In some places we link to external map services (e.g. Google Maps) for route planning. This content is only loaded when you actively click on the relevant link and thereby access the respective provider’s website. The respective provider is responsible for the subsequent data processing.

13.4 ProvenExpert review seal

We refer to our review profile on ProvenExpert (Expert Systems AG). Simply placing the link does not transmit any personal data to ProvenExpert; data processing only takes place when you actively click on the link and access the profile.

14. Data transfer to third countries

Insofar as we transfer data – within the scope of the above-mentioned, partly consent-based services – to providers based or with server locations outside the European Union or the European Economic Area (in particular in the USA), this only takes place subject to the conditions of Art. 44 et seq. GDPR. The transfer is safeguarded by an adequacy decision of the European Commission (for recipients certified under the EU-US Data Privacy Framework), by standard contractual clauses adopted by the European Commission (Art. 46 GDPR) and/or by your express consent (Art. 49(1)(a) GDPR). Please note that in third countries an adequate level of data protection comparable to that of the EU may not always be guaranteed.

15. Promotional communication and objection

If you are our customer, we reserve the right to send you information about our own similar services by e-mail (Section 7(3) UWG, Art. 6(1)(f) GDPR). You can object to such use of your data at any time without incurring any costs other than the transmission costs according to the basic rates – informally by e-mail to info@eloquia.com. After your objection, your data will no longer be used for promotional purposes.

16. Data protection for applications and in the application procedure

We collect and process personal data of applicants for the purpose of handling the application procedure. Processing may also take place electronically, for example when you send us application documents by e-mail. If we conclude an employment contract with you, the transmitted data is stored for the purpose of processing the employment relationship in compliance with statutory provisions. If no employment contract is concluded, the application documents are automatically deleted six months after notification of the rejection decision, unless other legitimate interests (e.g. a burden of proof under the General Equal Treatment Act) preclude deletion. The legal basis is Section 26 BDSG in conjunction with Art. 6(1)(b) GDPR and Art. 6(1)(f) GDPR.

17. Social media (Facebook fan page)

We operate a fan page on the Facebook social network at facebook.com/Eloquia. As the operator of this page, we are a joint controller with the provider (Meta Platforms Ireland Ltd.) within the meaning of Art. 26 GDPR with regard to the processing of so-called Insights data. We have concluded an agreement on joint controllership with Meta setting out the respective obligations. Meta is primarily responsible for handling data subject rights (Art. 15–22 GDPR), as only Meta has direct access to the underlying data.

When you visit our fan page, Meta processes personal data (including via cookies) and provides us with anonymised statistics (“Insights”) on this basis. The legal basis for the processing on our part is Art. 6(1)(f) GDPR (legitimate interest in an appealing presentation and communication). This may involve a transfer of data to the USA (see section 14). Further information and your settings options can be found in Meta’s privacy policy at https://www.facebook.com/privacy/policy.

18. Legal bases and storage period at a glance

18.1 Legal bases. Insofar as we obtain consent for processing operations, Art. 6(1)(a) GDPR is the legal basis. For processing necessary for the performance of a contract or for pre-contractual measures, Art. 6(1)(b) GDPR is the legal basis. Where processing is necessary to comply with a legal obligation, Art. 6(1)(c) GDPR is the legal basis. Where processing is necessary to safeguard the legitimate interests of our company or a third party and your interests, fundamental rights and freedoms do not override those interests, Art. 6(1)(f) GDPR is the legal basis.

18.2 Storage period. Personal data is deleted or blocked as soon as the purpose of storage no longer applies. Storage beyond this takes place where provided for by law; deletion takes place after a statutory storage period has expired, unless there is a need for further storage for the conclusion or performance of a contract.

19. Your rights as a data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

19.1 Right of access (Art. 15 GDPR). You can request confirmation as to whether and which personal data we process about you, as well as information about the purposes of processing, the categories of data, the recipients, the planned storage period, the existence of rights to rectification, erasure, restriction and objection, the existence of a right to lodge a complaint, the origin of the data and any automated decision-making.

19.2 Right to rectification (Art. 16 GDPR). You have the right to rectification and/or completion if the processed data is inaccurate or incomplete.

19.3 Right to restriction of processing (Art. 18 GDPR). Under the statutory conditions, you can request the restriction of the processing of your personal data.

19.4 Right to erasure (Art. 17 GDPR). You can request the immediate erasure of your personal data, provided one of the statutory grounds applies and processing is not necessary. The right to erasure does not exist insofar as statutory retention obligations or other grounds set out in Art. 17(3) GDPR preclude it.

19.5 Right to notification (Art. 19 GDPR). If you have asserted a right to rectification, erasure or restriction, we are obliged to notify all recipients of your data of this rectification, erasure or restriction, unless this proves impossible or involves disproportionate effort.

19.6 Right to data portability (Art. 20 GDPR). You have the right to receive the data concerning you that you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller, provided the processing is based on consent or a contract and is carried out by automated means.

19.7 Right to object (Art. 21 GDPR). You have the right to object at any time, on grounds relating to your particular situation, to the processing of your data carried out on the basis of Art. 6(1)(e) or (f) GDPR. You can object to processing for the purpose of direct marketing at any time without giving reasons.

19.8 Right to withdraw consent (Art. 7(3) GDPR). You have the right to withdraw consent you have given at any time with effect for the future. The lawfulness of the processing carried out on the basis of consent until withdrawal remains unaffected.

19.9 Automated decision-making. A decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you does not take place.

19.10 Right to lodge a complaint with a supervisory authority (Art. 77 GDPR). Without prejudice to any other legal remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your residence, place of work or the place of the alleged infringement. The supervisory authority responsible for ELOQUIA GmbH is the Hessian Commissioner for Data Protection and Freedom of Information (Der Hessische Beauftragte für Datenschutz und Informationsfreiheit), Postfach 3163, 65021 Wiesbaden, Germany.

20. Currency of and changes to this privacy notice

This privacy notice is currently valid. As our website and services develop, or due to changed legal or official requirements, it may become necessary to amend this privacy notice.

As of: June 2026
Responsible body: ELOQUIA GmbH