F-02: Telephoning Essentials
Part of the Foundations Series (B1)
Objective:
Conduct professional phone conversations clearly, politely, and in a structured way – from greeting the caller to confirming the next steps.
Key Language Areas
📞 Answering & Making Calls
Standard phrases for greeting, identifying yourself, and transferring calls.
❓ Asking for & Giving Information
Ask targeted questions, provide clear answers, and respond politely to follow-up questions.
📝 Taking & Passing Messages
Record and forward names, companies, messages, and callback numbers clearly and accurately.
✅ Politeness & Confirmation
Use polite phrases, practise active listening, summarise key points, and confirm appointments.
Typical Course Activities
☎️ Answering & Transferring Calls
Role-play: greet callers, clarify requests, transfer correctly, or offer to call back.
🔊 Leaving Voicemails
Leave short, complete voicemails including your name, purpose, and callback request.
🔁 Recording & Repeating Key Facts
Note down essential details (names, numbers, dates) and repeat them for confirmation.
Ideal for B1 learners who want to handle phone calls confidently and professionally – in reception, sales, support, or project environments.