F-03: Email Fundamentals
Part of the Foundations Series (B1)
Objective:
Write simple, clear, and polite emails for typical business situations – with clear purpose, proper tone, and solid structure.
Key Language Areas
📧 Greetings & Closings
Appropriate openings and closings depending on formality; short and correct signatures.
🙏 Requests, Apologies, Thanks
Polite expressions for asking, apologising, and thanking.
🧭 Structuring Short Emails
Subject lines with purpose, clear paragraphs, call-to-action & next steps.
🧩 Common Email Phrases
Useful building blocks for enquiries, confirmations, attachments, and appointments.
Typical Course Activities
ℹ️ Writing an Information Request
Compose a short, clear request email with context, deadline, and contact details.
📨 Responding Politely to a Complaint
Empathetic reply including apology, proposed solution, and follow-up.
✍️ Improving Clarity & Tone
Edit informal emails: shorten, structure, and refine tone.
Ideal for B1 participants who want to systematically improve their written business communication.