[ Business Correspondence & Emails ]
Every email is a performance: write clearly, politely and effectively in English and German – from the quick update to the delicate refusal. With trainer feedback on your real emails.
Training key facts
Target groups
All functions with written client, partner or colleague contact – from assistants and administration to leadership level.
Languages and level
English (focus) and German for international professionals · A2–C2
Formats and duration
1:1, small group (3–8), team · 60/90 min · intensive workshops and programmes
Delivery
Online (MS Teams), on site at your premises or at Eloquia (Frankfurt) · hybrid possible
Organisation
Materials included · flexible scheduling · free cancellation up to 24 h before
Quality
ISO 9001-based QM · data protection with an external DPO · diversity and inclusion
What your team gains
- Emails understood on the first read
- The right tone – from formal to collegial
- Assured wording for refusals, reminders and escalations
- Time saved through structure and reusable building blocks
- A consistent, professional writing style across the team
Examples from the curriculum
Subject Line and Structure
Core first: build emails around the reader.
Register and Tone
Formal, neutral or relaxed – choose deliberately.
Standard Situations
Master enquiries, quotes, dates and follow-ups efficiently.
Delicate Messages
Refuse, remind and disagree with style.
Politeness in English
Would, could, might: steer diplomacy through language.
Brevity and Clarity
Cut filler, sharpen the core message.
Chat vs. Email
Use Teams, Slack and email appropriately.
Templates and AI
Develop templates, edit AI drafts with confidence.
Realistic scenarios
- Escalation email to a late supplier
- Diplomatic refusal to an important client
- Untangle an email thread and summarise it to the point
- Editing real team emails with trainer feedback
Three ways to your goal
1:1 Coaching
Individual goals, confidential content, flexible times.
Team Training
Consistent terminology and processes across the whole team.
Intensive Workshop
Compressed into 1–2 days, focused on concrete deliverables.
In four steps to your programme
Frequently asked questions
How large are the groups?
Recommended 3–8 people per level and use case.
Company-specific content?
Yes. Terminology, templates, style guides and specialist documents are integrated.
Online platform?
MS Teams by default; other tools on request.
Cancellations?
Free of charge up to 24 h before the session.
Build individual skills in a focused way
Alongside tailored corporate training, our four-week Business English sprints build individual skills in a focused way. A good fit for this area:
- Writing with Impact – copy with impact
- Customer Service Excellence – master customer correspondence
- English for the AI Era – check and polish AI text
Request a quote
Clarify goals, level and timing – then start. We will prepare a no-obligation quote.
+49 (0)69 23 00 20 · info@eloquia.com
