[ Insurance & the Insurance Industry ]
From underwriting to claims settlement: communicate with precision across the insurance world – with clear policy language, assured client and broker conversations and a confident presence with international reinsurers.
Training key facts
Target groups
Underwriting, claims management, sales and broker relations, actuarial, compliance and reinsurance – everyone with international client or partner contact.
Languages and level
English (focus) and German for international professionals · A2–C2
Formats and duration
1:1, small group (3–8), team · 60/90 min · intensive workshops and programmes
Delivery
Online (MS Teams), on site at your premises or at Eloquia (Frankfurt) · hybrid possible
Organisation
Materials included · flexible scheduling · free cancellation up to 24 h before
Quality
ISO 9001-based QM · data protection with an external DPO · diversity and inclusion
What your team gains
- Precise terminology from policy to recourse
- Assured claims and coverage conversations with international clients
- Confident renewal and terms negotiations with brokers and reinsurers
- Clear explanation of complex products for non-experts
- Consistent, compliance-ready language across the whole team
Examples from the curriculum
Underwriting Terminology
Name risks, coverages and exclusions precisely.
Claims Communication
Discuss loss cases empathetically and defensibly.
Policy and Contract Language
Formulate and explain terms clearly.
Broker and Partner Talks
Negotiate terms and nurture relationships.
Reinsurance and Treaties
Discuss international contracts and renewals.
Client Advisory
Explain complex products in plain terms.
Regulation and Compliance
Solvency II, IDD and reporting duties with confidence.
Complaint Management
De-escalate critical client situations.
Realistic scenarios
- Claims conversation with an international corporate client
- Renewal negotiation with a London broker
- Communicate a coverage declination in writing and in person
- Product presentation to an international board
Three ways to your goal
1:1 Coaching
Individual goals, confidential content, flexible times.
Team Training
Consistent terminology and processes across the whole team.
Intensive Workshop
Compressed into 1–2 days, focused on concrete deliverables.
In four steps to your programme
Frequently asked questions
How large are the groups?
Recommended 3–8 people per level and use case.
Company-specific content?
Yes. Terminology, templates, style guides and specialist documents are integrated.
Online platform?
MS Teams by default; other tools on request.
Cancellations?
Free of charge up to 24 h before the session.
Build individual skills in a focused way
Alongside tailored corporate training, our four-week Business English sprints build individual skills in a focused way. A good fit for this area:
- Communication in High-Stakes Situations – stay assured when it counts
- Negotiation Skills – negotiate terms with confidence
- Writing with Impact – clear, professional correspondence
Request a quote
Clarify goals, level and timing – then start. We will prepare a no-obligation quote.
+49 (0)69 23 00 20 · info@eloquia.com
