[ Crisis Communication – Business Workshop ]
Communicate with linguistic confidence when it matters most – with clear, transparent English messages during incidents, recalls, IT security incidents or PR situations, both internally and externally.
Key facts about the training
Target groups
PR and Comms, leadership, IT security, HR, quality and legal – everyone with responsibility in critical situations.
Languages and levels
English (focus) and German for international professionals · A2–C2
Formats and duration
1:1, small group (3–8), team · 60/90 min · intensive workshops and programmes
Delivery
Online (MS Teams), on-site at your premises or at Eloquia (Frankfurt) · hybrid possible
Organisation
Materials included · flexible scheduling · cancellation up to 24 h beforehand free of charge
Quality
ISO 9001-based QM · data protection with external DPO · diversity and inclusion
What your team gains
- Clear core messages under pressure
- Transparent, credible tone
- Confident Q&A and difficult questions
- Aligned internal vs. external communication
- Assured media and stakeholder engagement with measurable feedback
Examples from the curriculum
Core messages and holding statements
Formulate clear messages for the first hour.
Tone and empathy
Communicate credibly and compassionately.
Q&A and difficult questions
Answer critical questions with confidence.
Internal vs. external communication
Align messages for the relevant audiences.
Media and stakeholders
Engage press and stakeholders with assurance.
Social media in a crisis
Serve online channels quickly and in a controlled way.
Agreed wording and approvals
Ensure consistent language and sign-off.
Debriefing and lessons learned
Learn from the situation and improve processes.
Realistic scenarios
- Draft a holding statement
- Press Q&A
- Internal town hall during an incident
- Stakeholder briefing
Three routes to your goal
1:1 coaching
Individual goals, confidential content, flexible times.
Team training
Consistent terminology and processes across the whole team.
Intensive workshop
Condensed into 1–2 days, focused on concrete deliverables.
Four steps to your programme
Frequently asked questions
How large are the groups?
Recommended 3–8 people per level and use case.
Company-specific content?
Yes. Terminology, templates, style guides and technical documents are integrated.
Online platform?
MS Teams as standard; other tools on request.
Cancellations?
Free of charge up to 24 h before the appointment.
Build up individual skills in a targeted way
Alongside tailored in-company training, our four-week Business English sprints build up individual skills in a focused way – bookable individually or for the team. A good fit for this area:
- Communication in High-Stakes Situations – communicate with composure when it counts
- Leading Through Change – lead change clearly and convincingly
- Executive Communication Skills – convince at senior and C-level
Request a no-obligation quote
Clarify goals, level and time slots – then start. We will prepare a no-obligation quote for you.
+49 (0)69 23 00 20 · info@eloquia.com
