[ Telecommunications & Tech Infrastructure ]
Networks connect people – language connects teams: communicate with confidence about 5G, fibre, data centres and B2B solutions – with international customers, carriers and technology partners.
Training key facts
Target groups
B2B sales and account management, network planning and rollout, NOC and technical support, product management and carrier relations at network operators, vendors and infrastructure providers.
Languages and level
English (focus) and German for international professionals · A2–C2
Formats and duration
1:1, small group (3–8), team · 60/90 min · intensive workshops and programmes
Delivery
Online (MS Teams), on site at your premises or at Eloquia (Frankfurt) · hybrid possible
Organisation
Materials included · flexible scheduling · free cancellation up to 24 h before
Quality
ISO 9001-based QM · data protection with an external DPO · diversity and inclusion
What your team gains
- Confident terminology from access to core network
- Convincing B2B customer conversations about complex solutions
- Efficient international rollout and escalation meetings
- Clear fault and incident communication
- Assured negotiations with carriers and technology partners
Examples from the curriculum
Network and Technology Terminology
Explain 5G, fibre and cloud infrastructure precisely.
B2B Solution Selling
Gather requirements, argue for solutions.
SLA and Contract Talks
Negotiate availability and terms.
Rollout Coordination
Align international projects and trades.
Incident and Fault Communication
Escalate and explain outages clearly.
Carrier and Wholesale
Manage partner relationships professionally.
Product and Roadmap Presentations
Present new features convincingly.
Technical Customer Support
Handle tickets and escalations with assurance.
Realistic scenarios
- Solution presentation to an international B2B customer
- Escalation call during a major incident
- SLA negotiation with a carrier partner
- Rollout status meeting with an international consortium
Three ways to your goal
1:1 Coaching
Individual goals, confidential content, flexible times.
Team Training
Consistent terminology and processes across the whole team.
Intensive Workshop
Compressed into 1–2 days, focused on concrete deliverables.
In four steps to your programme
Frequently asked questions
How large are the groups?
Recommended 3–8 people per level and use case.
Company-specific content?
Yes. Terminology, templates, style guides and specialist documents are integrated.
Online platform?
MS Teams by default; other tools on request.
Cancellations?
Free of charge up to 24 h before the session.
Build individual skills in a focused way
Alongside tailored corporate training, our four-week Business English sprints build individual skills in a focused way. A good fit for this area:
- Technical English – make complex technology understandable
- Negotiation Skills – negotiate SLAs and contracts
- Communication in High-Stakes Situations – communicate incidents with assurance
Request a quote
Clarify goals, level and timing – then start. We will prepare a no-obligation quote.
+49 (0)69 23 00 20 · info@eloquia.com
