[ Logistics and Supply Chain – Corporate Courses ]
Manage global supply chains with confidence. Technical language for logistics and supply chain teams: planning, procurement, transport, customs and crisis communication – with realistic role plays from your day-to-day work. Practical, company-specific and measurable.
Key facts about the training
Target groups
Supply chain, logistics, procurement, transport, customs, operations and customer service.
Languages and levels
English (focus) and German for international professionals · A2–C2.
Formats and duration
1:1, small group (3–8), team · 60/90 min · intensive workshops and programmes.
Delivery
Online (MS Teams), on-site at your premises or at Eloquia (Frankfurt) · hybrid possible.
Organisation
Materials included · flexible scheduling · cancellation up to 24 h beforehand free of charge.
Quality
ISO 9001-based QM · data protection with external DPO · diversity and inclusion.
What your team gains
We train exactly the language that really matters in S&OP meetings, supplier negotiations and escalations – precise, clear and effective.
- Confident communication in S&OP, planning and reporting meetings
- Accurate written language for contracts, complaints and updates
- Confident terminology for Incoterms, customs, compliance and warehousing
- Effective supplier negotiations and escalation communication
- Direct, measurable feedback on language, clarity and impact
Simulations and practice
- S&OP meeting align forecast, bottlenecks and measures
- Supplier negotiation negotiate terms, SLAs and deadlines
- Escalation call describe disruption, coordinate plan B
- Customs/compliance conversation clarify requirements, explain evidence
Examples from the curriculum
Supply chain planning and S&OP
Forecast, demand and supply, bottlenecks; lead planning meetings confidently.
Procurement and contracts
RFQ, quotes, contract clauses; clarify and document terms.
Transport and Incoterms
Modes, routes, Incoterms 2020; name responsibilities precisely.
Customs and compliance
Customs clearance, tariff classification, export control; communicate requirements correctly.
Warehousing and packaging
Storage, picking, packaging; describe processes and specifications clearly.
Crisis and escalation communication
Disruptions, bottlenecks, recalls; communicate calmly, in a structured and solution-oriented way.
KPI and reporting language
OTIF, lead time, fill rate; explain metrics and variances.
Supplier negotiations
Terms, escalations and relationships; negotiate persuasively and fairly.
Train on real scenarios
We practise the situations that really occur in your team – so your language holds up under pressure.
- S&OP meeting with forecast discussion
- Supplier negotiation with role play
- Crisis call during a supply shortage or recall
- Complaint and reporting writing workshop
- Customs and compliance conversation with Q&A training
Common occasions
- Global supply chains collaboration across sites and time zones
- Supply shortages manage escalations with linguistic confidence
- New suppliers onboarding and negotiations in English
- Audits and compliance confidence in reviews and evidence
Three routes to your goal
1:1 coaching
Individual goals, confidential content, flexible times.
Team training
Consistent terminology and processes across the whole team.
Intensive workshop
Condensed into 1–2 days, focused on concrete deliverables.
Frequently asked questions
How large are the groups?
We recommend 3–8 people per level and use case. Alternatively as one-to-one tuition.
Can company-specific content be integrated?
Yes. Your own processes, contracts, KPI sets and real supply chain scenarios are incorporated.
Which online platform do you use?
MS Teams as standard; other tools on request.
What are the cancellation terms?
Appointments can be cancelled free of charge up to 24 hours beforehand.
Build up individual skills in a targeted way
Alongside tailored in-company training, our four-week Business English sprints build up individual skills in a focused way – bookable individually or for the team. A good fit for this area:
- Project-Management English – steer and report on projects internationally
- Cross-Cultural Communication – collaborate effectively across cultures
- Advanced Meetings – lead meetings in English with confidence
Ready for the next step?
Clarify goals, level and time slots – then start. We will prepare a no-obligation quote for you.
+49 (0)69 23 00 20 · info@eloquia.com
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