Business English · Sprint

[ F-05 Customer Service English ]

Communicate with customers politely, helpfully and clearly in typical service situations – in person, by phone or by email. A focused 4-week sprint from the Foundations series (B1) that concludes with an Eloquia Micro-Certificate.

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Who is this sprint for?

For friendly and efficient customer communication

For anyone who wants to communicate with customers in a friendly and efficient way.

B1 participants in reception, support, sales or back office
Individual professionals with regular customer contact
Entire teams who want a consistent service standard

Language focus

What you'll learn in the sprint

[ 01 ]

Greet and assist

Polite openings, identifying needs and making proactive offers of help.

[ 02 ]

Questions and simple complaints

Ask calmly, respond empathetically and resolve simple issues with confidence.

[ 03 ]

Clear instructions and information

Explain step by step, offer options and state times and conditions.

[ 04 ]

Close politely

Summarise, check satisfaction, confirm next steps and say goodbye.

[ 05 ]

Show empathy

Signal understanding and stay friendly even in difficult moments.

[ 06 ]

Communicate channel-appropriately

Find the right tone – whether in person, on the phone or by email.

Format and practice

Typical course tasks

Every unit is communicative and immediately usable in your working day. In small groups you practise realistic service situations with direct feedback.

Customer with a problem – role play: take the request, offer a solution, close in a friendly way
Write a short service email – a polite reply with a solution, next steps and thanks for the feedback
Practise dialogues – rehearse typical service dialogues: greet, clarify, resolve, say goodbye

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Sprint at a glance

Level Foundations · B1
Format 4 weeks · 1× 135 min/week · 12 teaching units
Group max. 8 participants, on-site in Frankfurt or live-online
Completion Eloquia Micro-Certificate
Price 299 € (Single-Sprint)

For individuals and companies

Individually, in a team – and in any language

This sprint is open to individual professionals as well as entire teams. Individuals book the sprint singly or in the Skill-Pass, companies flexibly for their staff.

The format is not limited to English: on request, we offer the same focused sprints in further languages too – for example Business German, French or Spanish.

Request it in your language