Business English · Sprint

[ F-02 Telephoning Essentials ]

Handle professional phone calls clearly, in a friendly way and with structure – from the greeting to confirming the next steps. A focused 4-week sprint from the Foundations series (B1) that concludes with an Eloquia Micro-Certificate.

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Who is this sprint for?

For everyone who wants to phone with confidence

For anyone who wants to come across confidently and professionally on the phone.

B1 participants in reception, sales, support or a project environment
Individual professionals who want to handle calls more confidently
Entire teams who want to phone with consistent professionalism

Language focus

What you'll learn in the sprint

[ 01 ]

Taking and making calls

Standard phrases for greeting, identification and transferring.

[ 02 ]

Asking for and giving information

Ask deliberately, answer precisely and integrate follow-up questions politely.

[ 03 ]

Taking messages

Note and pass on name, company, request and call-back number in a structured way.

[ 04 ]

Politeness and confirming

Polite phrases, active listening, summarising and confirming appointments.

[ 05 ]

Transferring calls

Clarify the request and connect correctly – or offer a call-back.

[ 06 ]

Leaving a voicemail

Leave a crisp, complete voicemail: name, reason, request for a call-back.

Format and practice

Typical course tasks

Every unit is communicative and immediately usable in your working day. In small groups you practise realistic phone scenarios with direct feedback.

Taking and transferring calls – role play: greet, clarify the request, connect correctly or offer a call-back
Leaving a voicemail – a crisp, complete message with name, reason and a request for a call-back
Capture and repeat key facts – take down names, numbers and data and repeat them back to confirm

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Sprint at a glance

Level Foundations · B1
Format 4 weeks · 1× 135 min/week · 12 teaching units
Group max. 8 participants, on-site in Frankfurt or live-online
Completion Eloquia Micro-Certificate
Price 299 € (Single-Sprint)

For individuals and companies

Individually, in a team – and in any language

This sprint is open to individual professionals as well as entire teams. Individuals book the sprint singly or in the Skill-Pass, companies flexibly for their staff.

The format is not limited to English: on request, we offer the same focused sprints in further languages too – for example Business German, French or Spanish.

Request it in your language